Webcom Limited is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use FirstAidSupplies.co.uk.
1. Who We Are
The data controller for FirstAidSupplies.co.uk is Webcom Limited, Company Registration Number 17356286, registered in England and Wales. Our registered address is 2A Royal Street, Barnsley, South Yorkshire, S70 2ED. For data protection enquiries, contact us at cs@firstaidsupplies.co.uk.
2. What Data We Collect
When you place an order, create an account, or contact us, we may collect your name, email address, telephone number, delivery address, billing address, and payment information. When you browse our website, we collect technical data including your IP address, browser type, and pages visited through cookies and similar technologies.
3. How We Use Your Data
We use your personal data to process and fulfil your orders, communicate with you about your orders and account, comply with our legal and regulatory obligations, improve our website and customer experience, and where you have consented, send you marketing communications about products and offers. We do not sell, rent, or share your personal data with third parties for their marketing purposes.
4. Legal Basis for Processing
We process your personal data on the following legal bases: contract performance (to fulfil your orders), legal obligation (to comply with tax, accounting, and consumer protection laws), legitimate interest (to improve our services and prevent fraud), and consent (for marketing communications, which you may withdraw at any time).
5. Data Sharing
We share your data only with trusted third parties who assist in operating our business: courier and delivery partners (to fulfil your orders), payment processors (to process your transactions securely), and hosting and IT service providers (to maintain our website infrastructure). All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are retained for a minimum of six years in accordance with HMRC requirements. You may request deletion of your account data at any time by contacting us.
7. Your Rights
Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal retention obligations), object to or restrict our processing of your data, request portability of your data in a machine-readable format, and withdraw consent for marketing at any time. To exercise any of these rights, contact us at cs@firstaidsupplies.co.uk.
8. Cookies
FirstAidSupplies.co.uk uses cookies to enable core website functionality, maintain your shopping session, remember your preferences, and collect anonymous usage statistics to improve our service. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of the website, including the ability to add items to your basket and complete orders.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using industry-standard SSL/TLS technology. We do not store your full payment card details on our servers.
10. Changes to This Policy
We may update this privacy policy from time to time. Material changes will be communicated to registered account holders. The current version of this policy is always available at FirstAidSupplies.co.uk/privacy-gdpr.
Last updated: August 2026. Webcom Limited. Company No. 17356286.